Reference

Legal terms for Indonesia accounts

We keep this legal page plain: it explains how access, data use, and account checks work for Indonesia, and it applies only where local law permits.

IndonesiaDANAOVOGoPayQRIS

Browse lobby Read FAQ

How our legal terms work

rajampo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We write our terms for Indonesian customers in plain English, but access still depends on local law and is available only where local law permits. If a region, device, or account step does not meet that rule, we stop the process before it reaches the lobby

1
or wallet. For account checks, we compare the name on your profile with the name on DANA, OVO, GoPay, or QRIS, and we may ask for the same email you used to open the account. We also log the update date when we change a term,
2
so you can see which version applied when you sent a request. If you do not agree with an update, stop using the account and contact support from the registered email so we can handle closure or a correction request. The same rule applies to slots
3
and live tables, so the legal check stays the same across the lobby.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send legal questions

When you need a legal answer, use the same contact path tied to your account so we can verify you faster.

DATA AND SESSION

How we handle your data

We keep legal handling narrow: only the data needed for login, access checks, support history, and payment-name matching stays in your record.

Data use

We store the email on file, device type, login time, the payment rail you choose, and support history so we can check access and answer legal questions. That record stays limited to the reason it was collected.

Cookies

Our cookies keep the session active and remember language, region checks, and the last page you visited. On Android Chrome, open Menu > Settings > Site settings > Cookies; on iPhone Safari, use Settings > Safari.

Account security

In Account > Security, we may ask for the registered email, a matching wallet name, and a recent login detail before changing anything sensitive. If the details do not line up, we hold the request.

Retention

We keep support tickets and transaction records only as long as we need them for dispute handling, abuse checks, or any record duty required by law. After that, we remove or anonymise them where allowed.

Change requests

If you want a correction, send it from the registered email and say exactly what should change. We can update contact details, fix a typo, or close the account after the final check.

Local law

When a rule changes in Indonesia or in the region you access from, we may pause the related account step before the lobby loads. Support will explain the reason and the next move.

Answers to common legal questions

These answers cover the legal questions people ask before they open an account or send a request. We keep them direct: who can access the account, what data we store, how to change details, and what happens if local law changes. If you need a case-specific answer, use the email on file so we can match your record and reply with the right next step.

Access depends on local law and is available only where local law permits. If a region does not meet that rule, we block the step before the lobby opens and ask support to explain the next available action.

We keep the email on file, login timestamps, device type, the payment rail you use, and support history needed for the record. We do not use that data for unrelated account changes or outside requests.

Send the request from the registered email or through live chat, then state the exact field you want changed. We may ask for a matching wallet name or a recent login clue before we update anything.

Yes. Contact us from the registered email and tell us you want closure. We will confirm the account details, check for open cases, and then close it after the final verification step is complete.

Cookies keep your session active, remember language, and save the region check so you do not repeat it on every visit. On Android Chrome or iPhone Safari, you can clear them in browser settings.

Only the support staff handling your case can view it, and they use it only to verify your identity, match the account record, and carry out the change you asked for.

If a rule changes in the region you access from, we may pause the related account step until the check is complete. Support will tell you what changed and what you can do next.

Legal terms for Indonesia accounts

Where to send legal questions

How we handle your data

Data use

Cookies

Account security

Retention

Change requests

Local law

Answers to common legal questions

01 Can I access rajampo from Indonesia?

02 What data do you keep in my account?

03 How do I ask for a correction?

04 Can I ask you to close my account?

05 How do cookies affect my login?

06 Who can see my legal request?

07 What happens if a local rule changes?

Related Pages